 | LabWare has full help desk support currently organized into four major areas around the world. These are North America, Europe, Africa and Asia-Pacific. All support calls are recorded electronically on a central database and are trackable from any of the areas. It is not unusual for one area to attend to support issues generated in another area.
If the local help desk cannot solve the problem themselves they will attempt to replicate the error so they can describe it in a way that aids the developer tasked with solving the problem. At this stage it is often possible to discover that the problem has already been logged and perhaps solved by using LabTrack. |