 | Laboratories performing contract services have all the requirements as laboratories testing similar materials, plus a number of special requirements. LabWare LIMS is designed to handle the special requirements of contract service laboratories. Some key product features are described below:
1. Contract Lab Module - Commercial laboratories often have hundreds, if not thousands, of customers. LabWare's Contract Lab Module is a fully integrated, special purpose, CRM (Customer Relationship Management) system designed for commercial laboratories. Some highlights include the ability to associate customer locations, people, and special testing, reporting, and notification requirements. The module also includes a Contact Manager for tracking calls and customer interactions.
2. Charge Manager - LabWare LIMS Charge Manager handles sophisticated quotation and pricing schemes, with volume discounts and one-time charges. Invoices are automatically generated and snapshot views like "work performed to date" are available. Tax plans and currency conversions are fully supported.
3. Web Interface - Contract service laboratories often want their customers to be able to register samples, check testing status, and obtain results over the Internet. LabWare LIMS web interface permits customer access in a secure and controlled environment.
In addition to the features designed specifically for contract laboratories, the basic architecture of LabWare LIMS provides distinct advantages. LabWare LIMS is a "configuration driven" system that can very quickly adapt to the stream of new requirements faced by businesses in a dynamic environment.
LabWare LIMS functions equally well in centralized or decentralized deployments, and offers a variety of tools for synchronizing and controlling business rules and data definition across a distributed enterprise.
Our customers benefit from a high degree of investment protection. LabWare LIMS adheres to technology standards yet avoids brand dependencies. As a result, our solutions are hardware, operating system and database independent. The LabWare LIMS Client runs on any contemporary MS Windows variant, the Server component may be installed on anything from Windows to UNIX to Linux, and it may utilize any relational database from Oracle to SQL Server to DB2.
Industry surveys grade LabWare highest in overall value for good reason. Our product packaging and licensing are straightforward, and are based on a comprehensive single license without the complexity and inflated cost associated with optional modules and plug-ins. Capabilities such lot management, instrument integration, analyst training, instrument calibration and maintenance, and reagents inventory, are all included in an integrated and highly configurable package. LabWare then provides a full range of training and consultative services to assist in adapting the system to conform to and enhance your business processes, all accomplished without any invasive changes to the software. As a result, your system is ready for productive use more quickly, and may be implemented more effectively.
LIMS is a mission critical application within your business, and LabWare recognizes that implementation of your LIMS is a rewarding yet demanding process. Our goal with every customer is to assure long-term success and payback. This is accomplished not only with the project services just described, but also through the provision of a strong after care program. Our customers benefit from an aggressive program of product improvement, as well as from a responsive technical support service. Revisions and enhancements are made available periodically based on a modular release methodology, enabling customers to add to the utility of their installed systems with minimal validation burden or disruption to their ongoing operations. Technical support is offered through a consistent and cohesive global support channel, and includes LabWare experts available by telephone as well as on-line resources accessible over the web. |