Introduction to Post Go-Live Management
In today’s fast paced laboratory environment, a successful company sees technology-enabled service as an important asset and running IT as a service-oriented business responsible for generating business value has become the norm. This need to drive the business forward is why customers of LabWare LIMS and ELN turn to our Post Go-Live Management (PGLM) group. Our PGLM team takes the work out of your hands and into ours by providing unparalleled Customer Specific Configuration Management and Support services ensuring that your organization has the expertise and bandwidth to keep your LabWare LIMS and ELN up to date with your ever-changing business environment and attain the Maximum Value Point of your investment.
Our PGLM team can help you with:
The "Incident & Problem Management Process"
LabWare’s PGLM group will help your users resolve their configuration specific incidents, so they can focus on their normal business activities. Typically, over 70% of incidents encountered by users can be resolved through this process. However, if the solution requires changes to the system’s configuration, then the Change Control and Configuration Management Process is invoked. This process is used to develop, qualify and install system configuration changes necessary to resolve the issue.
Contract LIMS Administration
LabWare’s PGLM team offers not only the most knowledgeable and skilled team in the industry but, the only Certified team to help keep your LabWare LIMS system operating at peak performance, while satisfying the needs of the user community. To schedule a free consultation to design a PGLM package for your exacting needs “click here”.
As with all production systems there are daily/weekly/monthly routine tasks that must be completed by the LIMS Admin. LabWare’s PGLM Group will provide routine monitoring activities such as ensuring system availability and monitoring error & message logs. This service also provides for assistance with the configuration and implementation of Master Data into LabWare LIMS as well as Evolutionary Maintenance to help your users address the changes in the lab. Whether it be the addition or modification of analysis calculations, visual workflows, or reports PGLM is there for you.