To get help with your LabWare LIMS, please send an email to

To contact Finance or HR, please contact Shannon Beyl on

For sales, please contact Kishan Mahabel on

Even though we are at home, we will be available to help you.

If you are not sure which email to use, please send an email to and one of us will re-route your query.
During the lockdown period, will be monitored.

Keep safe.

South African Support Desk Hours of Operation and Holiday Closures

Monday - Friday, 7:00 AM to 4:00 PM

2020 Holiday Closures

Wednesday, 1 January
Saturday, 21 March
Friday, 10 April
Monday, 13 April
Monday, 27 April
Friday, 1 May
Tuesday, 16 June
Sunday, 9 August
Monday, 10 August
Thursday, 24 September
Wednesday, 16 December
Friday, 25 December
Saturday, 26 December

From Monday 21 December 2020 to Monday 4 January 2021, will be monitored.

2021 Holiday Closures

Friday, 1 January
Sunday, 21 March
Monday, 22 March
Friday, 2 April
Monday, 5 April
Tuesday, 27 April
Saturday, 1 May
Wednesday, 16 June
Monday, 9 August
Friday, 24 September
Thursday, 16 December
Saturday, 25 December
Sunday, 26 December
Monday, 27 December

From Monday 27 December 2020 to Monday 3 January 2021 will be monitored.

For critical issue support requests outside of normal working hours, or during holiday closures, submit a request to support via the submission form on the web site following these li nks: " > Support > Working With LabWare > Submit a Support Ticket". Incoming requests are not guaranteed to be responded to before regular business hours resume, but incoming tickets are regularly monitored during non-working times.