LabWare Solution Statement of Work

Schedule 2

Statement Of Work

Professional Services for Subscription Setup for

LabWare Solution

This Statement Of Work serves as Schedule 2 of LabWare Cloud Services Agreement– Service Level Agreement between LabWare and Customer.

1. SCOPE OF WORK 

Customer is initiating a subscription to a LabWare Solution. The services and deliverables that LabWare will provide to Customer are limited to a distinct entity of operation per engagement.

The activities of the Subscription Setup include, and are limited to, the specific services detailed below. Subscription Setup must occur prior to usage of the LabWare Solution.

2. Description of Services 

LabWare professional services will be provided to assist Customer with completing the following items by gathering and entering the information as needed:

• Subscription Setup
  • User Configuration
    • Gather (1) one Master Data Administrator information
    • Create (1) one Master Data Administrator Account
    • Train Master Data Administrator on User and/or Create Initial Users
  • Facility Specific Information
    • Facility Name(s)
  • Customer Data
    • Relevant Customer Master Data used with Subscription
    • Training on Master Data processes to facilitate loading
  • Terms
    • Gather
      • Indicates LabWare will instruct on data to be Gathered
      • Customer will collect data and provide to LabWare
    • Load
      • LabWare will add the data to the system, showing the process, where applicable, to Customer

3. PROJECT PLAN 

Preparation materials will be sent in advance of the Subscription Setup workshop. 

Customer is to Gather information prior to Subscription Setup Workshop. 

LabWare will coordinate with Customer to identify a mutually agreeable Subscription Setup workshop timeframe, after Customer has returned Subscription Setup Data.  

LabWare will Load data and train Customer, as described in Services.  

4. CUSTOMER RESPONSIBILITIES 

Customer will be responsible for providing the following resources:

1. General
   • Access for LabWare resources
2. Subscription Setup
   • One (1) Master Data Administrator Identified and available
   • Requested Data

These responsibilities are in addition to any obligations Customer has under the terms of the LabWare Cloud Services Agreement– Service Level Agreement.

5. LABWARE RESPONSIBILITIES 

LabWare will be responsible for the following: 

Provide mentoring to Customer Master Data Administrator so that Customer staff become proficient in managing the subscribed LabWare Solution in an efficient manner. 

Load example data as described in Deliverables 

These responsibilities are in addition to any obligations LabWare has under the terms of the LabWare Cloud Services Agreement– Service Level Agreement. 

6. FEES AND PAYMENT SCHEDULE 

All fees and payment terms are defined in the Quotation. 

7. PROJECT MANAGEMENT 

The Setup activities are managed by LabWare.

Customer designated acceptor name and email for all written communication associated with this Statement Of Work is identified in the Quotation.

The deliverables in this Statement Of Work represent professional services that will be provided by LabWare to Customer. The LabWare designated contact name and email for all written communication associated with this Statement Of Work is identified in the Quotation.