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LabWare 2026 China CEC: Customers, Compliance & Community in Changsha

Claudia Wu Published November 12, 2026

CEC Customer Success Community

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Attendees at the LabWare 2026 China CEC in Changsha

On September 20, 2026, the LabWare China Customer Education Conference (CEC), hosted by LabWare China, officially kicked off in Changsha. The CEC brought together business experts and partners from across China, as well as leaders and specialists from the LabWare China team, global headquarters, and the Asia-Pacific region. Sessions covered artificial intelligence, laboratory digitalization, BioPharma and Chemistry, Manufacturing and Controls (CMC), through customer case studies, technical training, industry insights and networking. Attendees engaged in in-depth discussions, shared industry best practices and explored new trends in laboratory informatics.

In his opening address, Kyle Kershner, Co-CEO of LabWare, reaffirmed the mission LabWare has upheld for nearly 40 years: to be the best LIMS provider in the world, so that we create the most value for our customers.

He emphasized that success is measured not by project completion, but by the tangible business value customers achieve with LabWare. Kyle summed up LabWare's greatest strength in one line: "What sets LabWare apart is the community behind it. You aren't just customers, you are collaborators."

That spirit of collaboration also shaped the conference's discussion of AI. In regulated labs, results must be reliable, auditable, and reproducible, so LabWare's approach keeps people in control and builds AI on a foundation of quality and compliance. The goal is not to replace lab professionals, but to help them work with their data more effectively and make better-informed decisions.

Speech by Kyle Kershner, Co-CEO of LabWare

Kyle Kershner, Co-CEO of LabWare, addresses attendees

Customer and Partner Insights

LabWare then turned the stage over to the people who use its software every day. Experts in biopharmaceuticals, innovative drug R&D, quality management and digital transformation shared lessons on mobile applications, regulatory compliance, data integrity, system migration and audit readiness.

Beijing Institute of Biological Products Co., Ltd. – Using environmental monitoring as a case study, the speaker shared how her team implemented LabWare Mobile. Her core message: "Field data should be entered directly into the system at the point of data generation." Mobile is not about moving PC screens onto tablets; it is a redesign of how data is collected on site, and when collection methods change, laboratory workflows change with them.
Shanghai Leateck Co., Ltd. – Taking a full drug-development lifecycle view, the speaker showed how LIMS spans material testing, in-process control, product release and stability studies, making it the core data source and compliance foundation for Continued Process Verification (CPV) and Product Quality Review (PQR).
Qilu Pharmaceutical Co., Ltd. – The speaker shared practical experience from four dimensions: regulatory requirements, system strengths, challenges and improvements, and response strategies. Based on FDA 21 CFR Part 11, EU Annex 11, GAMP 5 and China's GMP regulations, she stated: "The ALCOA+ principle is the universal framework adopted by global regulators to assess data quality, and also an important guiding principle for LIMS compliance design."
Suzhou Suncadia Biopharmaceuticals Co., Ltd. – The speaker reviewed the company's LIMS replacement project, describing it as an upgrade to the lab's operating model and management approach rather than just a software switch. The keys to success, she said, are clear objectives, well-defined pathways and controllable risks.
Shenyang Sunshine Pharmaceutical Co., Ltd. (3SBio) – Under the theme "Challenges and Responses to QC Data Integrity," the speaker presented a governance approach built on process data mapping and a four-step critical thinking framework. He examined common data integrity gaps across the quality system, computerized systems, control processes, and record management, noting that the real challenge is not isolated issues but keeping pace with evolving regulations and industry best practices.
WuXi Biologics – Drawing upon experience from FDA on-site inspections, the speaker outlined the key areas auditors focus on for LIMS: quality system elements including deviation management, change control, stability studies and supplier management; computerized system aspects such as system validation, backup and recovery, electronic data review and administrator independence; and QC activities including sample tracking, storage management, OOS procedures and outsourced testing management. LIMS has become a major focus of regulatory inspections. He gave a special reminder: LIMS acts as the cornerstone of compliance, but it can magnify observations during inspections. Only real-time data, least-privilege access, and traceable audit trails can truly withstand scrutiny.

Hearing directly from customers is consistently one of the most popular parts of CEC. There is no universal template: each organization is at a different stage, with its own needs and challenges, and every success reflects sustained effort by the team behind it.

Partners Mettler Toledo and ABB also presented a joint session on laboratory automation, tracing the path from manual work and instrument automation through system integration to intelligent operations. Beyond reducing manual effort, automation improves data consistency, traceability, and efficiency.

One-on-One Consultations and Team Building

On September 22, the CEC offered one-on-one consultations alongside team-building activities. Attendees booked sessions in advance to discuss system use, project implementation, and technical optimization with LabWare consultants. Consultants and customers also took a break from the packed agenda to tour Orange Island and climb Yuelu Mountain together.

Team building on Orange Island

Aiwan Pavilion on Yuelu Mountain

The gateway to Yuelu Mountain in Changsha

Training for Every Skill Level

As LabWare products continue to evolve, staying current is critical, and the training track is one of the main reasons customers attend CEC. Alongside the main-hall keynotes, courses covered LabWare's full product portfolio and system administration for every skill level.

The curriculum progressed from beginner modules such as Visual Workflow Basics and Master Data Template; to intermediate topics such as Error Resolution, LabWare Automated Testing, High Availability LIMS (HAL), Storage Location, and SQC Charting & Trending; to advanced sessions on LabWare Mobile, LabWare Search Workflow & KPIs, LabWare Lifecycle Tools, and Configured Parser Manager.

Looking Ahead

Over five days of intensive knowledge exchange and idea sharing, the 2026 China CEC brought together customers, partners and the LabWare team to share practical experience, explore innovations and envision the future of laboratory technology.

Discussions on LIMS, data integrity and digital transformation reinforced that the future of the lab depends not only on new technology but on the value created by implementing it together. As AI brings both opportunities and challenges, LabWare will keep working side by side with customers, listening to feedback and continuing to improve its products and services.

The event in Changsha has concluded, but our journey together continues. We look forward to seeing everyone in Guangzhou at the LabWare 2027 China CEC, bringing a year of new achievements and ideas to share.

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