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Customer Testimonials
  • "LabWare is dedicated to laboratory applications, is well staffed by knowledgeable employees and is responsive. They have a global presence and will probably be around for the long-term."
  • "Support for the LIMS is excellent."
  • "Great LIMS - best I have ever worked with. Great flexibility, and allows in-house development of configured solution."
  • "Endless opportunities to tailor to our needs."
  • "If you can think of it, LABWARE will be able to do it."
  • "Great Product, great conferences, user configuration, business specific implementations, forums to directly share information and ideas to the founder and developers of LabWare LIMS."
  • "Configurable in a demanding and ever changing environment enabling rapid development and compliance."
  • "It can pretty much do whatever you want it to do."
  • "Great visual workflows, ease of use, keep up to date with the forum on what other people are doing and how to fix things."
  • "Meets all the needs of this laboratory. Never failed to provide a solution for any test required of it."
  • "We found that LabWare is capable to satisfy all our needs. we didn’t identify any shortfalls yet."
  • "Robust and functional."
  • "LabWare conference a great forum. Highly configurable. Modularity a major plus."
  • "Reputable brand. Worldwide support."
  • "We can do anything with this product."
  • "Definitely meets our needs."
  • "Easy to use and relatively easy to configure for individual requirements."
  • "Good support and expert knowledge in solving problems."
  • "Product is dynamic and outstanding."
  • "Simple and easy to use interface."
  • "Very configurable and easy to learn."
  • "Very happy."
  • " We consider it the best LIMS on the market."
  • "The system is very powerful."
  • "Excellent product."
  • "LabWare is a highly flexible and configurable system."
  • "Very user friendly and flexible."
  • "In my opinion, LIMS generally meets the real need of the lab."
  • "Excellent overall system, very robust."
  • "Huge range of possibilities."


Outsourcing a range of business functions has become common practice for enterprises across the world. This particularly applies to the outsourcing of IT functions to Managed Service Providers (MSPs). Companies that opt for this solution typically are looking to leverage several key benefits. One such benefit is that they are looking for a level of expertise or capacity that is not readily available within their own organization. MSPs usually can fill this need quicker than the process of recruiting, hiring, and training new employees.

Speaking of new employees, going down the IT outsourcing route can definitely help companies save money by eliminating the costs associated with hiring employees, such as salary, training, benefits, employment taxes, etc. Another key benefit of contracting MSPs is having the ability to free up internal resources for other purposes. When MSPs are filling the gaps, employees can be utilized for their highest and best use rather than wasting their time on things that may take them longer than someone who is trained in these specific areas.

While there is not a doubt most organizations who outsource IT to MSPs realize some, if not all, of these benefits some IT functions such as the on-going support and maintenance of LabWare LIMS and ELN are not easily outsourced. The “rub” is many MSPs will often promise something that the company is marginally capable of or cannot actually do. This is often the result of an application getting bundled into a larger contract or they assume they can learn it as they go. This leads you and your company down a long path of pain and frustration.

At LabWare we understand this pain and frustration. That is why we now offer LabWare Post Go Live Management (PGLM). This services portfolio offers users of the LabWare LIMS & ELN platform value-driven configuration management support. PGLM has all of your day-to-day LabWare needs taken care of; from incident management and system administration to evolutionary maintenance. Supported by LabWare’s tried and tested certification, methodologies and tools you will realize value in the following areas:

  • Alignment: The PGLM framework aligns the support operation with business and IT goals and is one of the critical success factors for achieving system benefits.
  • Risk mitigation: The PGLM framework reduces post-implementation risks such as application performance, functional issues or user adoption resistance.
  • End-User satisfaction: User satisfaction is critical to system adoption. Proper support addresses user issues and enhances the value of the system based on user needs.
  • Cost optimization: Receive the very best service, delivered by the experts at a competitive price point.

If you are interested in transitioning to a value-oriented operating model for the day-to-day activities of your LabWare LIMS & ELN then LabWare’s PGLM portfolio of services can help shift your organization towards service-driven model offing the highest value to your user community. For additional information visit http://tiny.cc/qzli6y or contact PGLM@labware.com
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