Company Description
LabWare is a leading Laboratory Informatics Company, supplying, installing and maintaining the LabWare Laboratory Information Management System (LIMS) and Electronic Laboratory Notebook (ELN) to laboratories in more than twenty-five countries.
For more information, go to www.labware.com
Job Description
The Customer Success Consultant’s role is to proactively guide and support a portfolio of customers implementing and operating LIMS and Electronic Lab Notebook (ELN) systems. The CSC is responsible for providing on-going assistance with LabWare LIMS configuration and live operation & deployments. This helps promote "best-practice" adoption of the LabWare Solutions Suite and ensures a successful engagement with LabWare over the life-time of the system. The position would be ideally suited to an experienced LIMS professional but we will also consider applications from recent Science or Informatics graduates. In the case of Science graduates (Chemistry or Biology), the candidate should demonstrate a strong affinity for Information Technology. Exposure to databases and programming would be particularly useful.
Responsibilities
- Support the configuration and deployment of LabWare Solutions Suite - Implement interfaces with external applications - Implement instrument integration with LabWare Solutions Suite
- Develop and maintain superior LabWare product knowledge - Ability and willingness to work independently and with a team - Train and mentor other CSC consultants - Ability to conduct code reviews of others against the LabWare configuration guidelines
Mandatory Skills
- Bachelor’s degree or higher, in Informatics or Science
- Strong Customer Support skills - Strong analytical and problem-solving skills
- Adept in self-learning - Attention to detail - Excellent organizational, time management and follow through skills - Self-motivated
- Excellent interpersonal and communication skills (verbal and written) - Positive attitude, ability to motivate customers and establish credibility
- Fluent Italian and English (verbal and written)
Desirable Skills
- 3 years’ experience configuring, and deploying laboratory and/or scientific software solutions would be an advantage
- Database knowledge (Oracle / SQL) - Citrix knowledge - Programming experience - Experience with query and reporting tools such as Crystal Reports.
- Working knowledge of current web technologies - Major current Operating Systems – Windows knowledge
- Familiar with laboratory workflows
Salary and Career Progression
We offer a benefits package and salary in line with remuneration in the IT industry. LabWare invests heavily in the continuous professional development of its consultants. A key part of the role is to contribute to the on-going development of our European Team. Successful consultants will progress to more senior roles with related salaries that are in the top 10% of their country.
