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Review LabWare’s technical support capabilities or connect with support using the links below.
LabWare provides professional, comprehensive technical support services to ensure customers realize the full benefit of their LabWare LIMS investment, be it a small single-site lab installation or global multi-language enterprise deployment.
Expert Staff: Our regional support desks provide support in more than 15 languages. We employ highly skilled technical experts equipped with the training and resources to assist customers, working closely with development and services personnel in a concerted effort to meet customer needs. The global support staff has more than 400 years of combined LabWare LIMS experience, with a dedication to provide personable service and respond quickly to business-critical needs.
Documentation: As part of the technical support services, customers have access to extensive information resources through the LabWare customer access website, including:
Updates and Enhancements: The customer portal also provides access to the latest modular functionality and patches complete with the necessary documentation to empower customers to maintain and deploy the latest updates relevant to their LabWare LIMS environment.
LabWare Community: LabWare’s customers are dedicated, engaged, and contribute significantly to the regional Customer Education Conferences. They submit suggestions and experiences to the website and participate in an online discussion group. Customers can also enroll in a wide range of regularly scheduled training courses through the LabWare customer portal.
The LabWare support website enables each customer to see their issues and all known issues online. LabWare’s online incident management system (Support Track) is available to our customers.
Support Services and Beyond: LabWare works with customers requiring support beyond traditional product support to devise extended comprehensive services, including administrative support and other post go-live agreements.
Getting Started: New customers receive an “Engaging LabWare Support” document detailing LabWare support services and available resources.
Support Region |
Phone / Fax |
|
North America
|
Tel: +1 302 661 2345
Fax: +1 302 658 7894 |
|
Latin America
|
Tel: +55 (11) 2931-6969 Fax: +55 (11) 2931-6969 |
|
Europe
|
Tel : +44 (0)161 927 5600
Fax: +44 (0)161 927 5601 |
|
South Africa
|
Tel: +27 (11) 516 8700
Fax: +27 (11) 463 5728 |
|
Asia Pacific
|
Tel: +61 (0) 3 9380 7719
Fax: +61 (0) 3 9499 7366 |
|
Middle East
|
Tel: +971 4 551 9295
Fax: +971 4 551 9298 |