LabWare Technical Support

LabWare Technical Support

Review LabWare’s technical support capabilities or connect with support using the links below.

Overview of LabWare Technical Support Services

LabWare provides professional, comprehensive technical support services to ensure customers realize the full benefit of their LabWare LIMS investment, be it a small single-site lab installation or global multi-language enterprise deployment.

Expert Staff: Our regional support desks provide support in more than 15 languages. We employ highly skilled technical experts equipped with the training and resources to assist customers, working closely with development and services personnel in a concerted effort to meet customer needs. The global support staff has more than 400 years of combined LabWare LIMS experience, with a dedication to provide personable service and respond quickly to business-critical needs.

Documentation: As part of the technical support services, customers have access to extensive information resources through the LabWare customer access website, including:

  • Product manuals
  • White papers
  • KnowledgeTrack (LabWare community knowledge sharing)

Updates and Enhancements: The customer portal also provides access to the latest modular functionality and patches complete with the necessary documentation to empower customers to maintain and deploy the latest updates relevant to their LabWare LIMS environment.

LabWare Community: LabWare’s customers are dedicated, engaged, and contribute significantly to the regional Customer Education Conferences. They submit suggestions and experiences to the website and participate in an online discussion group. Customers can also enroll in a wide range of regularly scheduled training courses through the LabWare customer portal.

The LabWare support website enables each customer to see their issues and all known issues online. LabWare’s online incident management system (Support Track) is available to our customers.

Support Services and Beyond: LabWare works with customers requiring support beyond traditional product support to devise extended comprehensive services, including administrative support and other post go-live agreements.

Getting Started: New customers receive an “Engaging LabWare Support” document detailing LabWare support services and available resources. 

 

Contact Support in Your Region

Support Region
Phone / Fax
eMail
Hours & Holidays
North America
Tel: +1 302 661 2345
Fax: +1 302 658 7894
Latin America
 
Europe
Tel : +44 (0)161 927 5600
Fax: +44 (0)161 927 5601
South Africa
 
Asia Pacific
Tel: +61 (0) 3 9380 7719
Fax: +61 (0) 3 9499 7366
Middle East
Tel: +971 4 551 9295
Fax: +971 4 551 9298